Ultima Promenade Gstaad is an expansive eight-bedroom chalet, once belonging to Prince Karim Aga Khan IV, inviting groups of up to 20 to experience a new benchmark of Alpine luxury. Completely reimagined, the property now includes two spacious living rooms, a state of-the-art kitchen, private cinema and spa. The expert in-house team is on hand to create truly one-off experiences from hiking and heliskiing to lavish feasts prepared by a private chef.
Lead and supervise the Butler team, ensuring exceptional service delivery in accordance with the property’s luxury standards.
Act as the main point of contact for guests, anticipating their needs and ensuring a seamless and personalized chalet experience.
Coordinate and oversee all guest services, including arrival and departure procedures, in-chalet dining, housekeeping coordination, and special requests.
Develop a thorough understanding of guests’ preferences and ensure personalized service throughout their stay.
Manage and coordinate daily operations within the chalet in collaboration with the Chalet Manager, Private Chef, Housekeeping, and Concierge teams.
Act as the Property Manager’s trusted partner and operational right hand, supporting the smooth running of the chalet and ensuring seamless guest experiences.
Ensure the highest standards of presentation, service etiquette, and attention to detail at all times.
Train, mentor, and motivate the Butler team to maintain consistent luxury service standards.
Handle guest requests, special occasions, and unexpected situations with discretion, efficiency, and professionalism.
Maintain accurate guest profiles and ensure relevant information is communicated to the appropriate teams.
Promote and support the group’s values, services, and other destinations.
Proven experience as a Head Butler, Butler Manager, Senior Butler, or similar role within luxury hospitality, private residences, villas, yachts, or ultra-luxury hotels.
Strong knowledge of luxury service standards, butler etiquette, and personalized guest experience.
Previous experience managing and training a Butler team is highly desirable.
Excellent understanding of high-end clientele expectations and the ability to deliver discreet, anticipatory service.
Fluent in French and English; additional languages such as German, Russian, or Arabic are an asset.
Exceptional communication skills, refined interpersonal skills, and professional demeanor.
Highly organized, detail-oriented, and able to manage multiple priorities with complete discretion.
Proactive, adaptable, and solution-oriented with a strong sense of responsibility.
Impeccable presentation and excellent savoir-faire.
Flexible and available according to guest requirements and operational needs.
Valid driving license is an asset.