Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.
Welcome guests in accordance with the group's luxury service standards.
Drive and park guest vehicles safely and professionally, following proper driving practices and procedures.
Ensure the maintenance, cleanliness, and presentation of the property's vehicle fleet, as well as guests’ vehicles upon request.
Maintain the cleanliness and impeccable appearance of the property's main entrance and arrival areas.
Escort arriving guests to their suites, residences, or chalets, handle their luggage, and ensure its timely delivery.
Assist departing guests with their luggage and arrange transportation requests.
Provide guest transfers to and from airports, train stations, and local destinations (shops, restaurants, activities, etc.).
Follow all property procedures, policies, and service standards.
Support the Concierge team with additional tasks as required and requested by the Chief Concierge.
Build guest loyalty and promote the group's other destinations and properties.
Proven experience in a similar position within the luxury hospitality industry and/or private chalet or villa environments.
Fluent in French and English; a third language is an asset.
Impeccable grooming and professional presentation, with excellent interpersonal skills.
Highly organized, dynamic, and proactive.
Thorough understanding of the expectations and requirements of a high-end clientele.
Versatile, guest-focused, and available to provide personalized assistance to guests.
Valid Swiss driving license required.