Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.
Missions du poste :
Ensure the smooth running of guests' stays under the supervision of General Management.
Manage the Front Office, including check-in, check-out, reservation and guest billing management and control, as well as email correspondence.
Supervise the Front Office, Concierge and Valet/Bell teams.
Handle guests' specific requests before and throughout their stay, including excursions, ticketing, transportation, restaurant reservations, etc.
Recruit and train team members and organise the Front Office schedule in compliance with applicable labour regulations.
Handle guest departures and ensure their overall satisfaction with their stay.
Monitor and follow up on audits and various daily reports.
Develop a network of contacts within the resort and the region to provide recommendations and support to guests.
Prepare and complete daily reports.
Take ownership of the guest experience across all services offered and promote other destinations within the Ultima Collection.
Implement the property's procedures and proactively make recommendations to ensure the smooth running of the property.
Act as an ambassador for the Ultima Collection.
Ensure effective communication within the team and with other departments.
Higher education / degree from a recognised hospitality school.
Proven experience in a similar position within the luxury hospitality industry.
Fluent in French and English.
A third language is an advantage, particularly German.
Strong knowledge of Gstaad's tourism and cultural environment is an asset.
Impeccable presentation and excellent interpersonal skills.
Rigorous, dynamic and proactive.
Excellent understanding of the expectations and requirements of a high-end clientele.
Versatile and readily available to meet guests' needs.
Excellent organisational and management skills.
Ability to prioritise and handle urgent guest requests effectively.
Valid driving licence required.