Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.
Welcome guests upon arrival and escort them to their suite, residence, or private chalet.
Assist in preparing arrival documentation, including guest files, rooming lists, and other pre-arrival materials.
Recommend and promote additional activities and experiences in collaboration with the property's external partners.
Ensure guests' comfort and well-being throughout their stay.
Promote the property's services, restaurants, bars, and spa facilities.
Process guest departures and handle billing and payment procedures.
Handle guest requests and complaints courteously and efficiently, coordinating with the relevant departments to ensure prompt resolution.
Build guest loyalty and promote the group's other destinations and properties.
Apply Ultima's service standards, policies, and procedures in all aspects of the role.
Establish, maintain, and develop excellent relationships with guests.
Update and maintain guest profiles in the Guest History (Cardex) database.
Handle both internal and external telephone communications.
Conduct property tours upon request from management.
Perform night shifts when required, as requested by management.
Degree from a recognized hospitality school (Bachelor's degree or Higher National Diploma/equivalent).
Minimum of 2 years' proven experience in a similar role within luxury hotels or high-end hospitality establishments.
Fluent in French and English; German is an asset, while Russian and Arabic are considered a plus.
Proficiency in the Cloudbeds Property Management System (PMS).
Excellent communication and interpersonal skills.
Strong commercial awareness with the ability to promote the property's services through upselling, as well as the destinations within the Ultima Collection.
Flexible and available to meet operational requirements.
Ability to make sound decisions and manage Front Office operations independently.
Impeccable grooming and professional presentation, with outstanding customer service and interpersonal skills.