Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.
Welcome guests upon arrival and escort them to their suite, residence, or private chalet.
Perform check-in procedures and provide guests with information about the destination, local activities, and services available.
Promote the property's services, restaurants, bars, and spa facilities, depending on the specific property within the group.
Handle guest departures, check-out procedures, and billing processes.
Manage Front Office accounting procedures, including invoice validation, payment reconciliation, and preparation of the daily financial report for management.
Perform the daily night audit and ensure the accuracy of all financial transactions recorded in the Property Management System (PMS).
Ensure the safety and security of the property throughout the night.
Monitor guest satisfaction during their stay and at departure, ensuring a seamless and memorable experience.
Build guest loyalty and promote the group's other destinations and properties.
Apply Ultima's service standards, procedures, and values in all aspects of the role.
Degree from a recognized hospitality management school (Bachelor’s degree or equivalent qualification such as a Higher National Diploma).
Minimum of 2 years’ proven experience in a similar role within luxury hotels or high-end hospitality establishments.
Fluent in French and English; German is an asset depending on the destination, while Russian and Arabic are considered a plus.
Proficiency in the Cloudbeds Property Management System (PMS) and strong understanding of Front Office operations.
Excellent communication skills, with a strong ability to build positive relationships with guests and colleagues.
Strong commercial mindset with the ability to promote the property’s services through upselling opportunities and promote the destinations within the Ultima Collection.
Flexible, reliable, and available to work overnight shifts according to operational requirements.
Ability to make sound decisions and independently manage Front Office operations during night hours.
Impeccable grooming, professional presentation, and outstanding interpersonal skills.
Strong attention to detail and ability to handle confidential information with discretion.